How AI Is Helping Faster Response Times Within Alarm Receiving Centres (ARCs)

Alarm Receiving Centres are under pressure. Alert volumes are rising, genuine threats are harder to distinguish from false positives, and operators face increasing workloads with limited resources. Mark Smuts, DeepAlert’s Head of Sales, joined Security Matters to explain how AI is directly addressing these challenges.

The core of DeepAlert’s contribution to ARCs is false alarm filtering — reducing the volume of alerts that require human review by filtering out the noise that motion-based systems generate.

With false alarm rates cut by over 95%, operators can focus on what matters: the genuine alerts that require a response.

But the impact goes further than filtering. AI-assisted monitoring means faster verification, faster escalation, and ultimately faster response times. For ARCs whose reputation and commercial viability depend on response quality, this is a measurable operational advantage. DeepAlert integrates with the leading VMS platforms already in use across UK and South African monitoring operations, making adoption straightforward.

(Watch the full interview on the Security Matters YouTube channel.)

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